From serving legal documents to verifying identity at scale, trust has always been the product.
Product Owner for identity verification in government, with a background in management, investigation, and education.
Product & Identity
Leading government identity platforms, increasing verification pass rates by over 10% and enabling online access for 20,000+ additional Victorians.
Defined and delivered digital government products, introducing lean practices to improve speed, clarity, and measurable outcomes.
Platform & Operating Model
Transitioned enterprise CRM from fragmented ownership to a centrally governed platform, reducing consulting costs by $5M through in-sourced delivery.
Built and led cross-functional national teams, lifting utilisation from 49% to over 80% while standardising delivery across clients.
Investigation & Assurance
Licensed private investigator in Victoria, delivering evidence-based outcomes for legal and regulatory processes.
Applied forensic analysis in high-trust environments, supporting identity, compliance, and investigative work.
Capability & Education
Designed and embedded training and support models to improve adoption, consistency, and internal ownership of platforms.
Delivered technical education across diverse cohorts, translating complex systems into accessible, practical learning.
Values
Building services that prioritise security, integrity, and user trust, particularly in identity and verification contexts.
Translating complex policy, technical, and stakeholder requirements into clear, usable, and scalable solutions.
Defining success upfront and using data to guide decisions, validate outcomes, and continuously improve services.
Focusing on work that delivers meaningful outcomes at scale, particularly within government and community services.
Education
Volunteer