Employment
A detailed view of my employment history across product ownership, platform transformation, service delivery, CRM, and education.
Service Victoria
2022 - Present
Leading identity and verification capabilities that support secure, trusted access to digital government services across Victoria. Focused on improving verification outcomes, translating policy into deliverable product work, and enabling more Victorians to access services online.
NEC Australia
2021 - 2022
Managed digital government product offerings, supporting product lifecycle reform, service alignment, and operational delivery improvements. Introduced leaner product practices to reduce overhead, clarify roadmaps, and improve how value was delivered through a traditionally heavy product process.
NEC Australia
2018 - 2021
Led national applications and testing teams, consolidating capability, improving utilisation, and establishing scalable service delivery models. Brought fragmented teams into a clearer operating model, standardised roles, and supported repeatable service offerings across clients and government agencies.
Victoria University
2015 - 2018
Managed CRM operations, platform delivery, support, and training functions while building sustainable internal delivery capability and reducing reliance on external consulting. Centralised platform ownership, established roadmap discipline, and shifted major delivery work in-house to reduce cost and improve long-term control.
Victoria University
2013 - 2015
Improved CRM governance, platform adoption, development practices, and data quality across university business systems. Built early development capability, introduced clearer release pathways, and helped move the CRM from an underused system toward a strategic university platform.
Victoria University
2008 - 2013
Delivered technical education in software development, business systems, programming, and project management across undergraduate and vocational programs. Designed and refreshed subject material for varied cohorts, including non-technical students, vocational learners, and offshore delivery contexts.
Self-Employed
2005 - 2015
Provided investigative and intelligence support services, including evidence gathering, analysis, reporting, and stakeholder engagement across sensitive matters. Designed an innovative digital process service model using controlled delivery, access verification, and auditable records where traditional physical service was not viable.