Selected Work
A small set of case studies from my previous work.
Case Study
Transformed a fragmented, vendor-led CRM into a centrally owned platform with a defined roadmap and in-house delivery capability.
Outcome: $5M reduction in consulting spend and a shift to a unified, internally owned delivery model.
Case Study
Consolidated fragmented national teams into a capability-led operating model and introduced structured service design to enable scalable delivery.
Outcome: 40+ person national teams, utilisation increased from 49% to over 80%, and $10M+ annual revenue through consistent, repeatable service delivery.