Product Owner | Identity & Digital Trust | Government Platforms
I design and deliver identity platforms that make government services secure, accessible, and trusted at scale.
Product
Leading government identity platforms, increasing verification pass rates by 10% to 76% and enabling access for 20,000+ Victorians.
Delivered digital government solutions to the Australian market and introduced lean product practices to accelerate value delivery.
Delivery & Operations
Led a national team of 40+, achieving $10M+ annual revenue and improving utilisation from 49% to target levels.
Managed enterprise CRM platforms and in-sourced development, reducing external consulting costs by $5M.
Investigation & Forensics
Licensed investigator in Victoria, delivering evidence-based outcomes for legal and court processes.
Applied forensic analysis in legally sensitive environments, supporting investigations and information gathering.
Education
Delivered technical education across diverse cohorts, including international programs and non-technical audiences.
Designed and delivered foundational IT programs across TAFE and offshore education environments.
Building services that prioritise security, integrity, and user trust—particularly in identity and verification contexts.
Translating complex policy, technical, and stakeholder requirements into clear, usable, and scalable solutions.
Defining success upfront and using data to guide decisions, validate outcomes, and continuously improve services.
Focusing on work that delivers meaningful outcomes at scale, particularly within government and community services.