Identity Platforms | Access, Trust & Service Delivery
I turn fragmentation into products and services that improve access, trust, and delivery performance.
Product & Identity
Leading government identity platforms, increasing verification pass rates over 10% and enabling online access for 20,000+ additional Victorians.
Defined and delivered digital government products, introducing lean practices to improve speed, clarity, and measurable outcomes.
Platform & Operating Model
Transitioned enterprise CRM from fragmented ownership to a centrally governed platform, reducing consulting costs by $5M.
Built and led cross-functional teams, improving utilisation, standardising delivery, and aligning platform decisions with operational outcomes.
Investigation & Assurance
Registered investigator in Victoria, delivering evidence-based outcomes for legal and regulatory processes.
Applied forensic analysis in high-trust environments, supporting identity, compliance, and investigative work.
Capability & Education
Designed and embedded training and support models to improve adoption, consistency, and internal ownership of platforms.
Delivered technical education across diverse cohorts, translating complex systems into accessible, practical learning.
Building services that prioritise security, integrity, and user trust—particularly in identity and verification contexts.
Translating complex policy, technical, and stakeholder requirements into clear, usable, and scalable solutions.
Defining success upfront and using data to guide decisions, validate outcomes, and continuously improve services.
Focusing on work that delivers meaningful outcomes at scale, particularly within government and community services.